What are some of the key competencies and personal characteristics that strong leaders possess? What is strategic leadership and how does it differ from the common concept of leadership? How does strategic leadership impact customer care and satisfaction? Select a strategic leader you follow and describe the key competencies and personal characteristics the leader possesses.
Key competencies that a strong leader possess are navigator, communicator, mentor, learner, builder, and motivator. Personal characteristics that a leader possess are accountability, courage, humility, integrity, creativity, perseverance, and well-being. According to our textbook, strategic leadership can be defined as a person’s ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way. (Evans & Lindsay, 2020) Strategic leadership looks to the future to develop new opportunities for their organization to build on the organization’s goals and mission. Strategic leadership Inspire and motivate their workforce, with a high levels of employee satisfaction it would impact customer care and satisfaction.
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