BUS 443 Week 1 Discussion 2

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July 23, 2021


In your discussion post, after reviewing the total quality management (TQM) concepts from your readings this week, explain how you would apply them to either your organization or an organization of your choosing. How would the organization change as a result of applying these TQM concepts?

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A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, everyone in the organization participate in improving processes, products, services, and the culture in which in which they work. “The term total quality management was developed by the U.S. Naval Air Systems Command to describe its Japanese-style approach to quality improvement that is based on participation of all members of an organization in improving goods, services, and the organizational culture.” (Evans & Lindsay, 2020) I work for large cable company in the U.S. and I would apply TQM to all part of the organization. First, I will apply customer-focused because the customer ultimately determines the level of quality. Then, I would apply to total employee involvement, have all employees participate in working toward common goals by empowering them. Next, I would apply a strategic and systematic approach t o achieve the organization’s vision, mission, and goals. Finally, I would apply continual process improvement to drive the company to be both analytical and creative in finding ways to become more competitive and more effective. As a result of applying these, my company will have the best processes. quality products, and services.

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