Compare Deming’s definition of quality (a product or a service possesses quality if it helps somebody and enjoys a good and sustainable market) with the definition in Chapter 1.
According to Chapter 1 in our textbook, “quality can be a confusing concept, partly because people view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain.” (Evans & Lindsay, 2020) Chapter 1 definition of quality is saying that quality is a subjective term meaning that everyone has his or her own definition for the word quality. Deming’s definition of quality is that good quality means a predictable degree of uniformity and dependability with a quality standard suited to the customer. Deming defined quality based on how efficient the management circle is in planning, implementing, and making improvements in the project. He also further defined quality as dynamic as customers’ needs and expectations are always changing.
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